MOMOKA Candy Box Switch

• Orders are prepared and dispatched within 2–5 days.
  
• A tracking number will be issued within 7 days after your order has shipped.
  
• Order cancellations are accepted within 24 hours of purchase.

🇨🇳 China Mainland, Macau (SAR), Hong Kong (SAR)

Please provide:

• Your full name in Chinese
  
• Your shipping address in Chinese
  

🇹🇼 Taiwan

Please provide:

• Your full name in Chinese
  
• Your shipping address in Chinese
  
• Your ID card number, or passport number if you are a foreigner
  
  (Include this information in your order notes.)
  

For more detailed regional shipping instructions, please refer to our full shipping guide.

🇰🇷 South Korea

Please provide:

• Your full name and address in Korean
  
• Your tax ID (P + 12 digits)
  
• Your phone number (010 + 8 digits)
  
  All details must belong to the same recipient.
  

🇧🇷🇨🇱🇨🇴🇹🇷🇮🇩 Brazil, Chile, Colombia, Turkey, Indonesia

Please provide the recipient’s tax ID / CPF / CNP / VAT number, passport ID, or EOR (as required by local customs).

If you want, I can turn this into a clean FAQ-style list for your store, or match it to your theme’s tone.

Processing Times

All orders undergo quality checks before dispatch. Processing typically takes 2–4 business days, excluding weekends and holidays.

Address Accuracy

Customers are responsible for ensuring that all shipping details—name, address, postal codes, and contact information—are accurate.

We are not liable for delays or lost packages caused by incorrect or incomplete shipping information.

Failed Deliveries & Returns to Sender

If a package is returned due to an unsuccessful delivery attempt (e.g., incorrect address, recipient unavailable, unpaid duties), we can:

• Reship the order (additional shipping fee applies), or
  
• Issue a refund minus original shipping costs.

Customs Duties & Import Taxes

Import fees vary by region and are the responsibility of the customer.

We are unable to predict or cover any customs duties, VAT, or handling fees applied by your local customs authority.

Order Modifications

Changes to your order—such as updating your address or modifying items—can only be made within 12 hours of purchase. After that window, we cannot guarantee adjustments.